Refund Policy

1. Scope

This policy covers the paid digital service: generation of and access to the full career report on the Level Signal website. It is an integral part of the Public Offer Agreement.

2. Digital content and immediate delivery

The report is digital content generated and delivered immediately after successful payment. It is created individually from your answers and cannot be “returned” the way physical goods can.

By paying, you expressly request immediate delivery of the digital content and acknowledge that, once access to the report has been granted, the service is fully rendered and you lose any statutory right of withdrawal or cancellation to the maximum extent permitted by applicable law.

3. No refunds after access is granted

Once access to the generated report has been granted, payments are non-refundable, except for the cases listed in section 4 below or where applicable mandatory law requires otherwise.

Disagreement with the report's conclusions (including the level estimate, readiness score, or recommendations) is not grounds for a refund: the report is generated by a deterministic algorithm solely from the answers you provided, and its results depend on the accuracy and completeness of those answers.

4. Exceptions — full refund

You are entitled to a full refund if the report was not made available to you within 24 hours of successful payment and support could not resolve the issue.

You are entitled to a full refund for duplicate or erroneous charges for the same assessment.

A refund request received before report access has been granted is honored in full.

5. Mandatory consumer rights

Nothing in this policy limits any non-waivable rights you have under the mandatory consumer-protection law of your country of residence. Where such law grants you a refund or withdrawal right that cannot be excluded by agreement, we will honor it.

6. How to request a refund

Email support@levelsignal.dev from the address used in the assessment, with the payment date and amount. We respond to refund requests within 10 business days.

Approved refunds are returned in UAH to the original payment method within 5–10 banking days of approval. For cards issued in other currencies, the refunded amount in your local currency may differ from the amount originally charged due to exchange-rate changes and bank fees; such differences are not compensated.